670 OPPER STREET

ESCONDIDO CA 92029 USA

}

Office Hours 7am - 4pm

24HR EMERGENCY SERVICE

GIVE US A CALL

670 OPPER STREET

ESCONDIDO CA 92029 USA

}

Office Hours 7am - 4pm

24 HR EMERGENCY SERVICE

GIVE US A CALL

Escondido CA
Posted 1 week ago

BIT Pros, Inc. dba BIT Pros Fire Services is one of the leading companies in our field in the area. We’re proud of our 3.6 rating on Glassdoor from our employees. We are hiring a talented Service Manager professional to join our team. If you’re excited to be part of a winning team, BIT Pros is a great place to grow your career. You’ll be glad you applied with us.

Responsibilities for Service Manager:

  • Maintain a positive attitude while leading a team of 12 or more service Associate’s in an efficient and productive manner
  • Anticipate service associate needs using proper leadership techniques and proven problem-solving methods
  • Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
  • Manage all external service providers and review yearly contracts as needed to be able to maximize profitability
  • Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
  • Understand how to make changes to the company knowledge base to anticipate the needs of your team
  • Develop a standard operating procedure handbook and a marketable service catalog for customers
  • Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

Qualifications for Service Manager:

  • Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate’s
  • Must be able to lift 50 pounds or less in order to properly serve customers if required
  • Working knowledge of Windows computers, essential programs, and performance metrics applications
  • Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employees
  • Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters
  • Set reportable metrics to measure and maintain performance and health of the company’s service department
  • Report to CEO the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report
  • Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
  • Demonstrated ability and proven track record of effective marketing campaigns and employee management
  • PLEASE SEND cover letter and resume to resume@bitprosinc.com

Job Features

Job CategoryCustomer Service, Customer Support, Diesel Mechanic, Fire Apparatus Mechanic, Fire Apparatus Technician, Service Manager, Service Writer

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